Enable seamless digital experiences anywhere
Today, organizations are expected to deliver seamless digital experiences in the palms of their users’ hands. By improving how you interact with your clients and customers, we ensure personalized, secure and efficient user engagement across all touchpoints while reducing costs and improving customer satisfaction.
*Source: Helpscout
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Enhance efficiency
Streamline engagement and reduce delays for faster decision-making.
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Elevate experiences
Enable always-on support across devices and channels.
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Scale with demand
Adapt to easily accommodate your business growth.
Our mobility approach
We combine human-centered design with innovation, research and development to create future-ready mobile solutions. From persona development to prototyping, we can guide you through your mobile journey and give you confidence in development and delivery. At Conduent, our mobility solutions are transforming how organizations across the public and private sectors operate, delivering impactful outcomes through advanced technologies.
Account-based Ticketing
Our Transit Fare Collection solutions enable seamless, account-based ticketing that supports payment through mobile devices. By simplifying access and improving convenience, our solutions transform public transit into a more efficient and user-friendly system, helping transit agencies enhance the rider experience and streamline fare management.
Card Controls for Payment Cards
Our card control technologies empower users with secure, mobile-based tools to manage their payment cards. We make it easier for organizations to reduce fraud and minimize customer service calls by giving their users access to real-time control features that improve security against unauthorized card usage. This dual benefit model strengthens trust, increases user satisfaction and improves operational efficiency for government programs and other payment solutions.
Electronic Benefits Transfer (EBT) Solutions
With ConnectEBT, cardholders gain secure and convenient access to their EBT funds and account details via mobile, ensuring quick and accurate benefits distribution. Paired with our EBT Intelligent Analytics Portal, state agencies can effectively combat fraud, waste and abuse to maximize program integrity.
Life@Work® Connect
For workforce engagement, the Life@Work Connect Experience Platform provides employees with “anytime, anywhere, any device” access to their benefits and rewards. This hyper-personalized, intuitive platform reduces complexity, enabling employees to focus more on maximizing their health, well-being and productivity.
ExpertPay®
Through ExpertPay, we simplify and streamline child support payments, offering a secure, mobile-friendly solution that benefits employers, state agencies, and families by ensuring timely, accurate payments and reducing administrative burdens. It makes child support payments as easy as click, remit, done.
Mobility: Commonly asked questions
What is mobility in business process outsourcing (BPO)?
Mobility in BPO refers to leveraging mobile technologies — including smartphones, tablets and mobile apps — to streamline processes, enhance customer interactions and enable real-time data access for remote teams. By integrating mobile solutions, businesses can improve flexibility and efficiency in their operations.
Why is mobility important for modern businesses?
Conduent’s mobility solutions can help organizations stay competitive by improving customer engagement and reducing operational bottlenecks. With mobile solutions, businesses can offer seamless omnichannel experiences, ensure faster response times and adapt to evolving customer expectations.
How does mobility impact customer engagement strategies?
Mobile solutions enhance customer engagement by enabling real-time interactions, personalized experiences, and faster problem resolution. Features like mobile apps, SMS notifications, and chatbots help businesses connect with customers across multiple touchpoints, creating a unified and satisfying experience that drives loyalty.