Delivering for our clients at scale
Enhance engagement with every communication
In a digital-first world, delivering integrated, personalized experiences is key — yet high costs, cybersecurity risks, siloed data and compliance challenges persist. Through intelligent technology and deep channel expertise, our solutions streamline transactional communications, cut expenses and enhance security, compliance and customer engagement.
*Source: Forbes
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Drive efficiency
Dramatically speed processes with a centralized CCM platform and complete view into communications.
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Reduce costs
Lower expenses 10-25% optimizing production and mail management processes.
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Minimize risk
Fortify against cyberattacks and DR concerns and leverage international security standards.
Optimizing outbound communications
Powered by the latest advances in intelligent automation and analytics, Conduent helps organizations upgrade their capabilities delivering transactional and compliant customer communications through print and digital channels.
Streamlining, diversifying and
elevating engagement
From printing and fulfillment to digital delivery and presentment, our multichannel solutions empower personalized, high-quality and compliant customer outreach.
We deliver value deploying a combination of technologies, strategies and expert teams to improve transaction-driven communications. Our scalable and integrated Platform-as-a-Service (PaaS) model simplifies and speeds the creation, management and distribution of high-volume, time-sensitive and compliant communications through a network of modern production facilities.
Solutions to support end-to-end needs:
Customer communications management
- Personalized, consistent messages across diverse channels powered by a secure, centralized, web-based platform
- End-to-end monitoring, real-time tracking, reporting and advanced workflow capabilities
Digital communication services
- Dynamic tailored communications from multiple input sources and delivered across preferred channels including mobile, web, email, SMS and print
- Secure digital storage that includes comprehensive search and auditing features as well as presentment portal services
Print and mail communication services
- High-volume printing and mailing services, driven by intelligent technologies, high-speed, high-integrity processing, delivered through a network of secure and compliant facilities
Rigorous cyber and disaster recovery (DR) security
- Safeguard critical communications and data against cybersecurity threats through a second layer of protection fully separated from your network
- A next-gen solution reinforcing and amplifying traditional controls with an isolated, air-gapped processing platform for virtually ironclad protection against cyber threats
Augmented reality services
- Reinventing customer engagement with QR codes on outbound documents that lead to an interactive digital experience, such as a short video, hologram or educational messaging