The experience is only as good as the work behind it

Healthcare experiences depend on more than front-end interactions. Behind every member and provider touchpoint are document-driven processes, workflows and service operations that directly impact outcomes.

In this on-demand webinar, we’ll explore how organizations are connecting customer experience and digital operations to reduce friction, improve efficiency, accelerate resolution and create more seamless healthcare journeys.

Featured speakers include Conduent’s Mandy Huckaby, General Manager of Global Commercial CX/PLS Contact Centers, Marco Mejia, General Manager of Automated Document Solutions, Bank and Lending Solutions and Fierce Healthcare’s Kelly Hogan.

What you’ll learn

• Where operational silos create friction across the member and provider journey
• How to connect document processing, workflow automation and CX to create a more seamless experience
• Ways to improve speed, accuracy and efficiency across service and support operations
• Strategies to reduce effort while improving member satisfaction and engagement