(NWCDC) National Workers' Compensation and Disability Conference & Expo - November 6-8, 2019

Conduent Speaking Session AT NWCDC

Reinventing UR: We took on the challenge and here’s what happened.

Wednesday, November 06, 2019: 4:00 PM – 5:00 PM

Room: Innovation & Solutions Theater in Expo

Session Number: ST04

The process for reviewing requests for medical treatment is one of the most constant elements in workers’ compensation and disability management, and it has remained relatively unchanged for years. Common criticisms are it’s too manual, highly retrospective, inefficient, and at times overwhelming.

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Conduent medical claims management expert Carol Valentic, BSN, will share how Conduent is applying new digital technologies and intelligent automation to reinvent the UR process with the goal of creating an interconnected pathway for requests, reviews, and authorizations that are fully integrated with bill review. You’ll hear the outcomes experienced by claims organizations who have adopted this new approach, including less administrative work and more time to focus on patient care and recovery.

Carol Valentic, BSN; Senior Director of Service Delivery, Conduent Medical Claims Management Solutions

Carol Valentic has global oversight for the delivery of business services for the workers’ compensation and auto casualty claims markets. This includes Conduent medical bill review operations as well as medical management and clinical review services. Her comprehensive knowledge of the technical and operational aspects of injury claims management helps clients build strong cost containment programs, while driving continuous improvements to increase productivity and reduce costs.