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Healthcare Business Solutions Healthcare Payment Integrity Solutions

Credit Balance Services

Maximize identification and recovery efforts for overpaid claims for healthcare payers.

As the leader in credit balance recoveries, we leverage our 30+ years of experience and a nationwide team of recovery specialists to collaborate with provider billing offices and help health plans validate credit balances and optimize recovery efforts.

Results

We support the credit balance needs of 6 of the 10 largest health plans, generating more than $300M in annual recoveries.
Collaboration

With our existing provider relationships, we optimize overpayment recoveries through onsite engagement with your providers’ business offices.
Technology

Our web-based tools provide transparency, supporting documentation and root-cause analysis to recover and reduce overpayments.

24+ years of partnership with a major health plan leads to billions in recoveries

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Managing-credit-balances-for-a-major-U-S-health-plan-and-generating-millions-in-annual-recoveries

Credit Balance Services Overview

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Connect with a Credit Balance Services expert to find the best solution for your business.

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Recognized as a Leader in the 2024 ISG Provider Lens for Customer Experience Services

Human Capital Solutions

Harnessing the power of data in finance operations

Integrated Digital Solutions

Recognized as a 2024 Leader in Benefits Administration by NelsonHall

Customer Experience Management

Delivering $3.5M in savings for a leading Fortune 100 Health Plan

Finance, Accounting and Procurement

Maximizing contract review through human-technology partnerships

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Oklahoma Selects Conduent's Advanced AI-Enabled Technology to Protect Public Health

Enhancing health outcomes through advanced Medicaid solutions

Conduent Transportation modernizes Ohio Turnpike’s tolling lanes to improve motorist experience

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Near-shore center of excellence cuts costs in half for this Top 10 bank

Recovery in Action: Collections strategies lenders need right now

A Leader in NelsonHall Healthcare Payer Operations Transformation Assessment

24+ years of partnership with a major health plan leads to billions in recoveries

4 steps to build customer loyalty for retail and eCommerce brands

Recovering millions for a nationwide payer

Near-shore center of excellence cuts costs in half for this Top 10 bank

Recovery in Action: Collections strategies lenders need right now

Oklahoma Selects Conduent's Advanced AI-Enabled Technology to Protect Public Health

Enhancing health outcomes through advanced Medicaid solutions

A Leader in NelsonHall Healthcare Payer Operations Transformation Assessment

24+ years of partnership with a major health plan leads to billions in recoveries

Conduent Transportation modernizes Ohio Turnpike’s tolling lanes to improve motorist experience

Driving Toward Sustainable Cities: Five ways fleet management systems support environmental and social sustainability

Conduent Introduces Conni, the New GenAI Virtual Assistant for Companies and Government Agencies

Conduent collaborates with Microsoft on Generative AI to drive innovation in business process solutions

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Three critical strategies for a smooth Medicaid pharmacy deployment

A blueprint for implementing business process automation

Supercharging enrollment with intelligent automation for a Fortune 100 company

Drive customer loyalty through consistent, simple and memorable experience

Conduent’s enhanced Life@Work mobile app provides anytime, anywhere access to benefits

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Public Sector Services and Solutions

Scaling litigation support for a global engineering firm

Cementing high CSAT scores across 17.5M annual customer contacts for a global tech company

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Pathways to fast and secure digital relief payments after natural disasters and other crises

A guide to loan servicing

Intelligent Document Processing

5 ways to better connect and engage with your workforce

Infographic: Maven® Dynamically Accelerates Tracking & Reporting of Mpox

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Conduent CX recognized as a Leader in the 2024 ISG Provider Lens for Customer Experience Services

NelsonHall NEAT Summary Report for Conduent: 2024 Healthcare Payer Operations Transformation

Conduent Procure-to-Pay Named ISG Rising Star

Unpacking the Inflation Reduction Act: Implications for healthcare costs and access

Slash your procurement spend for ongoing impact

HRO 4.0: The future of human resource outsourcing

Elevating client outcomes every day

Advancing sustainability initiatives to improve our world

Can't find what you're looking for? We’re here to help.

Results

Collaboration

Technology

24+ years of partnership with a major health plan leads to billions in recoveries

Credit Balance Services Overview

Connect with a Credit Balance Services expert to find the best solution for your business.