Constituent Engagement Services
Enhance resident experiences with fast, effective and flexible contact center solutions
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Delivering for our clients at scale
Fast, secure contact center delivery
State, local and federal agencies rely on efficient, reliable contact centers to connect with residents and enhance outreach efforts. Conduent CXNow empowers agencies to overcome limited resources and outdated technology to better serve residents. By combining innovative technology with deep government expertise, we deliver secure, cost-effective solutions that provide real-time visibility and actionable insights into customer experiences to make an immediate impact.
*Source: Statista
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Enhance talent
Scale with multi-skilled professionals who handle diverse contact types efficiently.
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Deploy remote teams
Support remote staff with secure, hybrid-enabled solutions.
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Scale to demand
Respond swiftly to peak, seasonal, or unexpected demand with ease.
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Engage residents anywhere
Connect with constituents through their preferred communication channels.
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Meet legal standards
Maintain compliance and ensure quality with built-in controls.
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Gain insights
Accelerate efficiency and effectiveness using advanced data-driven technologies.
Deploy modular contact center solutions quickly
With Conduent as your CCaaS (Contact Center-as-a-Service) partner, you can quickly build and scale a contact center operation that’s ready to meet today’s digitally driven residents where they are — on any device, across any channel — enabling more human experiences across every aspect of their journeys.
Customer Contact Center: Conduent CXNow
Transform resident interactions through fast, scalable solutions
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