Eligibility and Enrollment Applications and Tools
Empower residents to take control of their benefits
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Delivering for our clients at scale
One-stop eligibility and enrollment
Disconnected systems and manual processes delay aid for vulnerable residents, frustrating individuals and agencies. Conduent’s BenePath® Self Service Portal and BenePath Eligibility and Enrollment Platform address these challenges with integrated, modern solutions to enhance efficiency and improve outcomes for all.
*Source: August 2024 Medicaid & CHIP Enrollment Data Highlights | Medicaid
Seamless service delivery
Conduent’s BenePath suite transforms service delivery with a seamless, one-top eligibility and enrollment platform designed to integrate back-office customer relationship management (CRM) with front office contact center operations. By leveraging artificial intelligence (AI) and robotic process automation (RPA), government agencies can better serve residents with reduced turnaround times, expedited access to benefits and enhanced federal, state and local regulatory compliance.
Advantages for agencies
Agencies benefit from streamlined case management that ensures timely service delivery and robust enrollment broker support to guide participants through their journey. Advanced analytics enable data-driven decision-making, improving outcomes. Automated workflows and configurable solutions reduce errors, boost efficiency, and lower operational costs.
Advantages for residents
Residents enjoy improved access to benefit programs with a seamless, personalized experience tailored to their needs. Omni-channel support ensures help is always available, while intelligent screening simplifies eligibility determinations. A single application process and real-time responses make accessing services faster and more convenient.
Empower residents with
modern experiences
Conduent’s BenePath suite transforms service delivery with a seamless, one-top eligibility and enrollment platform designed to integrate back-office customer relationship management (CRM) with front office contact center operations. By leveraging artificial intelligence (AI) and robotic process automation (RPA), government agencies can better serve residents with reduced turnaround times, expedited access to benefits and enhanced federal, state and local regulatory compliance.
