Delivering for our clients at scale
Ignite your AR operations and increase revenue
The Order-to-Cash (O2C) process is crucial for ensuring smooth cash flow, but delayed invoicing, inaccurate data entry, high Days Sales Outstanding (DSO) and collection inefficiencies can all hurt revenue and customer satisfaction. Our O2C Solutions utilize intelligent automation for faster, error-free invoicing, accurate cash application and streamlined dispute management to reduce DSO and drive long-term financial health in a competitive market.
*Source: Payference
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Optimize operations
Improve cash flow with enhanced invoicing accuracy and expedited payment reconciliation.
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Reduce errors
Leverage advanced automation and analytics for faster invoicing with significantly reduced errors.
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Enhance experiences
Streamline dispute management and elevate decision-making with data-driven insights.
Turn O2C challenges into cash flow
Our value-based services span the full customer-to-cash lifecycle, driving high-efficiency processes, improving working capital performance and reducing DSO/DDO while standardizing operations with a broad network of global delivery expertise.
Cash application
Streamline payment processing by matching customer payments to outstanding invoices. This automation reduces manual effort, improves accuracy, accelerates cash flow and ensures timely reconciliation, enabling businesses to efficiently manage accounts receivable and maintain financial accuracy.
Customer billing
Automate resource-intensive billing processes, reduce the cost of operations and grow margins on revenue with solutions that improve communication and customer care. We’ll help you improve the quality of your customer interactions as well as your DSO/DDO measures for faster payment resolutions.
Collections and dispute management
Elevate customer experiences, lower costs and maximize collections supported by extensive digital collections expertise and white-label agent services. Our cloud-based loan servicing and collections solutions support more than 1.4 million customer accounts and $419B in receivables managed for our clients.
Agent services
Gain flexible, scalable digital and consulting capabilities that help you reduce costs and deliver excellent customer experiences. Our O2C experts will assess your financial operation holistically, tailor solutions around your unique needs, and apply best practices and technology that drive transparency and deliver rapid results.
Credit and order management services
Partner with experts who can map the most complex supply chain processes and identify areas where automation and artificial intelligence (AI) will have the largest impact, then design a new process flow to supercharge productivity. Rigorous testing ensures effective and accurate performance before implementation.
Reporting and analytics
Gain actionable insights by tracking key performance metrics, such as collections, payments and receivables. This data-driven approach helps businesses optimize cash flow, identify trends, improve decision-making and enhance overall financial performance through real-time, accurate reporting.
About O2C — Commonly asked questions
What processes are typically included in an O2C BPO engagement?
Conduent’s comprehensive O2C services typically include customer order management, credit and risk assessment, invoicing, collections, cash application, and dispute resolution. In addition, we offer analytics, reporting, and technology-enabled solutions like automation to enhance visibility, reduce manual errors, and drive faster, more effective processing.
How can Conduent O2C services impact Days Sales Outstanding (DSO)?
By streamlining the invoicing, collections, and cash application processes, we can significantly reduce DSO. With proactive collections and efficient cash application processes, Conduent helps clients receive payments faster, improving liquidity. This impact is further enhanced with our automated solutions that accelerate processing time and minimize delays due to disputes or manual tasks.
What role does technology play in Conduent’s O2C services?
Technology is a key driver in our O2C services. Advanced tools, such as automation, artificial intelligence, and machine learning, are used to streamline repetitive tasks, enhance accuracy, and speed up processing. For example, automated cash application solutions can match payments with invoices in real-time, while predictive analytics can provide insights into customer payment patterns. These innovations reduce manual work, lower costs, and improve data visibility for better decision-making.
How does Conduent handle disputes and deductions efficiently?
Disputes and deductions are managed through a systematic, technology-enabled process with Conduent. With automation, issues are flagged quickly, allowing teams to address them in real-time. We also have dedicated teams and technology to analyze deduction trends, classify disputes, and resolve issues proactively. This integrated approach reduces resolution time, minimizes the impact on cash flow, and helps prevent recurring issues that could disrupt customer relationships.