Media, Communications and Technology

Drive exceptional business outcomes with solutions that streamline critical operations and enhance experiences

Internet of Things IoT, digital marketing, online shopping

Make meaningful connections that drive growth

People are more connected than ever and always on. They expect seamless experiences across devices and channels with content on demand that aligns to their individual preferences. Engaging wherever they are and whenever they need to is key to resolving issues quickly and building loyalty. Our end-to-end business process services and dedicated support specialists help you transform your core operations and create consistent, personalized experiences for both your employees and customers that lead to lasting relationships and profitable growth.

Reduce costs

Streamline workflows and simplify
processes to reduce manual efforts
and free up time to focus on more
mission-critical operations.
Scale operations

Use automation and sophisticated live support to enable 24/7 availability that keeps you ahead of evolving customer expectations.
Personalize engagement

Stay top of mind with customers
and guide next best actions with conversational messaging tailored to individual needs.

How Contact Centers Can Thrive by Doing Work From Home Right

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90%

of consumers say customer service is important to their brand loyalty

81%

of customers prefer a self-serve option before reaching out to a live person

70%

of executives agree that improved employee and customer experiences yield higher revenue

Solutions for media, communications
and technology companies

Conduent helps organizations of any size drive efficiencies and cost savings through a powerful combination of people, process and technology. With tools and analytics that support your workflow automation, employee benefits administration, finance and legal departments and customer interactions, we are your partner in better understanding, managing and delivering what your customers and team members need, so you can advance your core mission.