Retail and Consumer
People, process and technology to keep you ahead of changing customer needs
Meet your customers where they are
Consumers have more choice than ever. They are informed, resourceful and smart. The retailer that can help them find information or accomplish a goal the fastest, regardless of channel, stays top of mind. As transactions become increasingly digital, our business process services and dedicated support associates help retailers create connected customer journeys with a conversational approach to selling whether it’s onsite, on social, or in store. No matter where a customer sees your product, we will help you sell it.
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Personalize engagement
Create integrated experiences that drive loyalty and repeat business with communications tailored to individual customer preferences.
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Scale operations
Transform workflows and core operations with automation and direct-to-consumer pay-as-you-go services that make transactions faster and easier.
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Inspire and retain employees
Free up your agents to work on higher-value interactions with automated, self-serve options that enable 24/7 customer availability.
Solutions for the consumer retail industry
Conduent provides a full range of customer interaction services that act as a natural extension of your brand to help you anticipate a customer’s next move, optimize performance and grow your business at scale. Our workflow automation and omnichannel communication capabilities help increase overall customer satisfaction with actionable insights that help you thoughtfully engage wherever and whenever customers need to.
