CX Transformation Services
Create high-value connections with your customers that drive loyalty and growth
Connect with us
Delivering for our clients at scale
Meet your customers anywhere they are
As technology advances, automation and personalization are rapidly reshaping customer experience strategies. More than one-third of large organizations are driving transformation projects to keep pace. Our CX Transformation Solutions help organizations optimize interactions, enhance customer engagement, increase loyalty and reduce friction to create meaningful connections with your customers anywhere, anytime they need you.
*Source: Boston Consulting Group
-
Optimize interactions
Redefine processes, technologies and culture to better understand and serve customers.
-
Enhance engagement
Deliver personalized experiences that build stronger connections and drive loyalty.
-
Ignite growth
Leverage data, analytics and actionable insights to drive improvement and deliver value.
Why Conduent?
A trusted strategic partner empowering our clients to execute consistent, high-value initiatives that enhance business processes, optimize technology and elevate CX.
Transformation:
Where strategy meets action
Conduent CX Transformation Services offer a comprehensive approach to reimagining how organizations engage with customers at every touchpoint, aligning structures, processes and value chains to consistently prioritize and deliver exceptional experiences.
CX Transformation - Commonly asked questions
What are the benefits of CX transformation?
When combined with people, process and technology, CX transformation yields increased customer loyalty, higher satisfaction, improved brand reputation and sustainable business growth. It can lead to reduced churn, increased customer lifetime value, and differentiation in competitive markets.
Rapidly shifting market dynamics and customer engagement expectations have challenged organizations to adapt and automate at a quicker pace. Whether you’re looking to enhance customer experiences, optimize workforce engagement and performance or automate your business operating models, our CX consulting services help organizations assess their current capabilities holistically or within a single domain to align with your targeted business outcomes.
What is an example of a CX solution?
An example of a CX solution is Conduent CXNow, a cloud-based customer contact solution that leverages AI to enable features such as virtual assistants or bots to handle calls and chat conversations, voice signature for automatically authenticating a caller based on their unique voice pattern, sentiment analysis for analyzing speech and voice inflections and predictive engagement for improving outreach to sales prospects by analyzing their online click-thru behaviors. AI-powered tools like this can assist customers in real-time, answer queries, recommend products and provide a seamless experience, ultimately enhancing customer satisfaction and streamlining processes.
What is a customer transformation strategy?
A customer transformation strategy is a comprehensive business plan to fundamentally change and enhance customer-centric practices. It involves redefining processes, technologies and culture to better understand, serve and engage customers. More than ever, businesses are challenged with changing customer expectations, new technologies like AI and complex logistics for omnichannel engagement. A customer transformation strategy can be vital for helping businesses stay prepared and differentiate from competitors.