Delivering for our clients at scale
Enhance customer satisfaction and operational excellence
Organizations face growing pressure to meet rising customer expectations in a competitive, always-on world. Gaps in support and lack of personalization erode loyalty and hinder growth. Our Customer Contact Solutions empower teams to create meaningful connections, enhance satisfaction and build lasting loyalty with every interaction.
*Source: Execs in the Know
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Increase satisfaction
Combine technology and empathy for seamless, personalized interactions that boost CSAT.
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Improve agility
Enable agile delivery of complex interactions to ensure exceptional customer experiences.
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Scale with ease
Leverage automation, standardized workflows and a global team to deliver reliable results.
Why Conduent?
A trusted partner to industry-leading companies with more than 30,000 associates supporting our CXM clients across the globe.
“Brilliantly different customer service.”
Discover how our shared mission and trusted partnership with Virgin Atlantic elevate customer experiences.
Learn moreHappier customers + Efficient agents = Higher revenue
Deliver seamless CX at every touchpoint with solutions that extend your brand across the entire customer lifecycle — digitally and in person.
Customer Interaction Services
Every customer interaction in their journey is an opportunity to create value and build brand loyalty. Our global solutions encompass sales, customer care and support, 1st party collections and loyalty management directly linked to business outcomes that reduce costs while driving revenue growth, loyalty and customer lifetime value.
Social Media Services
Understand sentiment, resolve issues, and establish deeper connections with customers and brand communities
CX Analytics
Identify key trends and drivers of performance improvement opportunities, humanize customer experiences, optimize agent/center performance and anticipate and resolve issues.
Conduent CXNow
Our cloud contact center solution delivers the ultimate in flexibility, scalability and connectivity – seamlessly bringing together the people, process and platform that today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.
Licensed Agent Services
Meet immediate needs with a staffing program that specializes in providing fully licensed professionals helping you achieve your sales goals, exceed member expectations, and unlock new growth opportunities.
