Delivering for our clients at scale
Transform claims workflows with intelligent automation
As claims costs and complexity rise, manual processes drain more time and resources, making it crucial for operations to evolve, boost efficiency and eliminate data duplication. Our solutions expedite claims processing with intelligent automation and expertise — enhancing data integrity, streamlining workflows and delivering transformative results.
*Source: Cognitive Market Research
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Accelerate processes
Automate manual tasks, reduce errors and speed workflows with AI- and ML-powered operations.
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Optimize data
Eliminate duplicate data and enhance data precision to improve claims accuracy and resolution.
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Lower costs
Fuel cost-efficient operations with intelligent automation and process optimization that drive productivity.
Why Conduent?
With over 30 years’ experience partnering with health plans, insurers and TPAs, Conduent is a trusted leader in claims processing. We address operational challenges head-on using AI, OCR, ML and specialized expertise to enhance speed, accuracy and savings across claims operations.
Cut the lifecycle of a claim
Through intelligent automation and expert teams, we help our clients speed up the entire claims journey — optimizing processes, reducing human error and enhancing data accuracy for faster, more predictable claims outcomes at a lower cost.
Applying top-notch expertise and next-gen technology
Our specialized teams handle even the most complex claims environments, managing both paper and digital documents and data with precision. Our tailored intelligent process automation applications are customized around each client’s unique needs to seamlessly integrate with existing systems and optimize performance across every stage of the claims journey.
Advancing claims processing operations:
- Automating claims and document intake: Applying intelligent automation to quickly and accurately capture and process all document formats.
- Prioritizing urgent claims: Fast-tracking critical documents with priority service to meet deadlines and compliance requirements.
- Improving data accuracy: Using AI, OCR, ML and recognition tools to automate classification and enhance data integrity.
- Indexing claims: Automated claims validation and data matching to reduce delays and enhance compliance.
- Exception handling: Ensuring efficient routing and follow-up for special cases, minimizing delays and maintaining accuracy.
- Multichannel communications: Interacting with insured parties, third parties and providers through digital or print channels at any stage.