Enhance operations, reduce costs and boost satisfaction
Tolling agencies require the right people, processes and technology to handle more transactions, quickly and reliably. Our Transportation Operations Services integrate AI-driven automation and knowledge bases to deliver superior experiences. Harness the power of image review, violations management and registered owner location services to process images, identify vehicles, issue notices and collect payments for citations, all while improving efficiency and customer satisfaction.
*Source: IBTTA
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Improve processes
Automate operations from CRM to revenue collection and reconciliation with enhanced accuracy.
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Elevate experiences
Deliver outstanding customer experiences with advanced CRM tools and 24/7 support.
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Lower costs
Eliminate inefficiencies and boost revenue with streamlined workflows that reduce manual effort.
Drive award-winning results
Conduent Transportation is a national leader in tolling operations, recognized for managing large-scale, high-volume programs with excellence. Our expertise in Electronic Toll Collection (ETC) combines advanced program management, deep institutional knowledge and data-driven insights to optimize performance, meet demand and exceed goals. With a proactive approach, we ensure seamless operations and exceptional service delivery throughout the program lifecycle.
We’ve been recognized for our contributions in enhancing toll payment convenience and sustainability to award-winning projects, including the New York State Thruway Authority’s Thruway Cashless Tolling implementation (2021 ITS-NY Project of the Year Award), and New York MTA Bridge and Tunnel’s TollNY Smartphone App (2021 IBTTA President’s Award for Excellence and 2021 IBTTA President’s Award, Customer Service & Marketing Outreach).
What are operations services for road usage charging?
The Operational Services solution empowers transportation agencies to procure services individually. This helps agencies select services that address specific needs or specialized requirements. Accordingly, organizations can leverage services including Image Review, Violations Management and Registered Owner Location services to efficiently process images, identify vehicles, issue notices and collect payments for citations. These solutions streamline operations while enhancing the overall customer experiences.