Customer Service Week 2024
Making “above and beyond” the gold standard
Building customer trust with empathy
As a company that creates exceptional outcomes for our clients and the millions of people who count on them each day, we are excited to celebrate Customer Service Week 2024. This year we’re highlighting ways our teams from around the globe go above and beyond to support our customers with a human touch.
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Acknowledge
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Empathize
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Reassure
Exceeding client expectations, daily
We’re proud to showcase our amazing customer service teams. Thank you all for your hard work, dedication and commitment not just during Customer Service Week, but every day. Here are just a few of our associates’ stories:
Story 1: U.S.
Cecilia M. always puts the customer first. Whether it’s lending her expertise to other managers, reaching out to help individuals at other sites, training individuals on new tasks, assisting in testing new client requirements or communicating directly with our clients, she can always be counted on. Thank you, Cecilia for always going above and beyond. It is truly appreciated.
Story 2: EMEA
Andreea D. has been instrumental in supporting multiple countries for a major pharmaceutical client. From the very beginning, she played a key role in the global rollout of 120+ countries, providing exceptional guidance to her team, helping them consistently exceed customer service expectations.
Story 3: India
Known for identifying inefficiencies and driving cost savings, Mohan R. introduced solutions to consolidate over 800 unstructured reports into a single framework, providing key business insights. Among many things, Mohan also developed a tool for a client, generating $20K in additional revenue while reducing costs for invoice processing.