Optimizing financial outcomes through CX

44% of healthcare customer experience (CX) professionals cite difficulty linking CX metrics to business metrics. Healthcare organizations must recognize that members are also consumers and expect similar customer experiences delivered by other industries.

Read the report to:

• Learn how CX healthcare professionals can make a business case that will resonate with senior leadership
• Explore the pitfalls when leadership fails to invest in customer experience
• Gain insight to industry examples from 20+ firms, illustrating the value of CX in healthcare
• Identify actual metrics that connect healthcare CX to increase revenue, decrease cost or drive resilience

Access the Forrester business case report demonstrating how customer experience drives better financial outcomes for healthcare organizations.